Delivery and Payment

All Prices are in AUD (Australian dollar)

Delivery options?

Australia wide: delivered by Australia Post

Flat shipping fee: $5

Local pickup: Free pick up at

Pick up Address:

107/434 St Kilda Road

Melbourne

VIC 3004

Free shipping to Australia wide when you spend $75 or more. No code needed, just choose the free shipping option

International delivery:  Not all products are delivered international. We reserve the right to cancel order if delivery company refuses to ship to certain countries.

International delivery flat rate: $20

Fast delivery with DHL express

International delivery Free shipping when you spend $500 or more. No code needed, just choose the free shipping option

However we reserve the right to cancel order if the delivery company does not accept the country/region in the order.

Please note: For international orders: Orders are shipped with delivery duty unpaid. The buyer, are 100% responsible for charges that are subject to duties, taxes, tariffs, and other fees per the destination country’s laws and regulations. If You refuse to bear the costs for customs duties, taxes and any additional fees, Reina reserves the right to charge you any additional costs induced to us.

Payment method?

Payment will be handled by Paypal. You do not need to have an account with Paypal in order to pay. You can pay by credit card, American express or bank transfer.

We do not hold your payment information on this website.

Buy now Pay later is available. PayPal Pay in 4 is available for eligible purchases of $30-$1,500. Check out with PayPal and choose Pay in 4 .

All payment is handled by Paypal.

Return and Exchange?

You can return the item/items if  the product/products is damaged, incorrect or faulty within 7 days of receiving with the proof of purchase. Contact us for more information.

We do not accept return or exchange if you just simply change your mind.

Delivery time and Tracking?

Orders will be shipped via Australia Post. We will dispatch the order within 2 business days (except during Weekends/ Public Holidays). Order will have tracking number (for Australia only).

International delivery will be delivered by DHL express. Order will have tracking number. Please allow up to 2 weeks to receive your orders.

Once the order is shipped, we do not warrant the accuracy of delivery time because it will depend on Australia Post.

Please note: For international orders: Orders are shipped with delivery duty unpaid. The buyer, are 100% responsible for charges that are subject to duties, taxes, tariffs, and other fees per the destination country’s laws and regulations. If You refuse to bear the costs for customs duties, taxes and any additional fees, Reina reserves the right to charge you any additional costs induced to us.

Do you ship internationally?

Yes. However we reserve the right to cancel order if the delivery company does not accept the country/region in the order

Please note: For international orders: Orders are shipped with delivery duty unpaid. The buyer, are 100% responsible for charges that are subject to duties, taxes, tariffs, and other fees per the destination country’s laws and regulations. If You refuse to bear the costs for customs duties, taxes and any additional fees, Reina reserves the right to charge you any additional costs induced to us.

Sales Questions

Do I need to open an account to place an order online??

No, you can check out as Guest

I haven’t received my order?

Once orders are shipped, it’s in the hand of the courier. We aim to deliver within 3-7 days but Please allow up to 2 weeks If you haven’t received your items, Please contact us

I want to return/exchange?

If the items are faulty, damaged or wrong, contact us for more information on how to return.

Return an Item purchase at store?

If you want to return/exchange, please go to our store. You can not return/exchange online

Is there a limit to the number of orders I can place?

No

Product Questions

Where can I find out how to apply?

Please check the individual brand for more information

Can you send samples of your products?

Sorry but we do not send samples. Some samples will be available in store

How do I know if my product is legit?

We are authorised reseller – official stockist of all the brands available here

The product I want is out of stock?

Please contact us for more information

Will you have other products in the future?

Yes. We often sourced products from around the world. Please check our store often for product updates

Other Questions

International shipping?

Yes. However we reserve the right to cancel order if the delivery company does not accept the country/region in the order

Please note: For international orders: Orders are shipped with delivery duty unpaid. You have to pay any import tax  upon receiving your products. in your country. If You refuse to bear the costs for customs duties, taxes and any additional fees, Reina reserves the right to charge you any additional costs induced to us.

Do you have gift card?

At the moment we do not have

Do you have reward program?

Want to be rewarded every time you shop? Become our member for $49 per year, you will receive 10% off every time you shop. Click the membership product to purchase.

Work with us?

Please contact us

Have other questions?

Please contact us

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